The report classifies the global “contact centre software“ market on the bases of deployment, organization size, component size, by vertical, and by geography. In terms of deployment, the market is further grouped into on-premise and cloud. On the bases of organization size, the market is classified into small, medium, and large enterprises. By component, the market is segmented into solutions and services.
Request a Sample Copy of the Global Market Research Report https://www.fortunebusinessinsights.com/enquiry/request-sample-pdf/contact-center-software-market-100840
The global Contact Centre Software market is likely to gain momentum from a rise in omnichannel communication. Recently, Fortune Business Insights has published a report, titled “Contact Centre Software Market: Global Market Analysis, Insights and Forecast, 2019-2026”. As per the report, in 2018, the global contact centre software market was valued at USD 16,750.7 Mn. The market is expected to progress at an astounding CAGR of 14.62% and reach USD 48,010.0 Mn by the end of 2026. The report also states that demand for contact centres is increasing day by day. This is anticipated to be one of the major drivers for the growth of the global contact centre software market.
- Alcatel-Lucent Enterprise
- Huawei Technologies Co. Ltd
- Avaya Inc.
- Mitel Corporation
- Enghouse Interactive Inc.
- Nice Systems Ltd
- Cisco Systems
- SAP SE
- Microsoft Corporation
- NEC Corporation
- Five9 Inc
For more information in the analysis of this report, visit https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840
Redefined Content Value Likely to Boost the Growth of the Global Market
Contact centres are used to manage customer service, telemarketing, accounting, debt collection, and other associated operations. They are often operated by external businesses. Recently, numerous efficient channels of communications are available for usage. This has resulted in the evolution of customer preferences and redefined content value.
All these factors are projected to increase the adoption of contact centre software solutions across the globe. Furthermore, competition has also increased in the market. This has caused the organizations to retain a coherent and stable relationship with the customers and safeguard customer loyalty.
1. By Component
- Interactive voice response(IVR)
- Automatic Call Distribution
- Computer Telephony Integration (CTI)
- Call Recording
- Reporting and Analytics
- Workforce Optimization
- Customer Collaboration
- Training and Education
- Support and Maintenance
2. By Organization Size
- Small & Medium Enterprises (SMEs)
3. By Deployment
4. By Vertical
- Banking, Financial Services, and Insurance
- IT and Telecom
- Consumer Goods and Retail
- Travel and Hospitality
- Media and Entertainment
5. By Geography
- North America (the USA and Canada)
- Europe (UK, Germany, France, Italy, Spain, and Rest of Europe)
- Asia Pacific (Japan, China, India, Australia, Southeast Asia and Rest of Asia Pacific)
- Latin America (Brazil, Mexico and Rest of Latin America)
- Middle East & Africa (South Africa, GCC and Rest of the Middle East & Africa)
Order Complete Report https://www.fortunebusinessinsights.com/checkout-page/100840
Table of Content
5. Global Contact Center Software Market Analysis, Insights and Forecast, 2015-2026
5.1. Key Findings / Summary
5.2. Market Size Estimates and Forecasts
5.2.1. By Component (Value)
184.108.40.206.1. Interactive Voice Response (IVR)
220.127.116.11.2. Automatic Call Distribution
18.104.22.168.3. Computer Telephony Integration (CTI)
22.214.171.124.4. Call Recording
126.96.36.199.5. Reporting and Analytics
188.8.131.52.7. Workforce Optimization
184.108.40.206.8. Customer Collaboration
220.127.116.11.1. Professional Services
18.104.22.168.1.2. Training and Education
22.214.171.124.1.3. Support and Maintenance
126.96.36.199.2. Managed Services
5.2.2. By Organization Size (Value)
188.8.131.52. Large Enterprises
184.108.40.206. Small and Medium-Sized Enterprises (SMEs)
5.2.3. By Deployment (Value)
5.2.4. By Vertical (Value)
220.127.116.11. Banking, Financial Services, and Insurance (BFSI)
18.104.22.168. IT and Telecom
22.214.171.124. Consumer Goods and Retail
126.96.36.199. Travel and Hospitality
188.8.131.52. Media and Entertainment
5.2.5. By Geography (Value and Volume)
184.108.40.206. North America
220.127.116.11. Asia Pacific
18.104.22.168. Middle East and Africa
22.214.171.124. Latin America
6. North America Contact Center Software Market Analysis, Insights and Forecast, 2015-2026
6.1. Key Findings / Summary
6.2. Market Size Estimates and Forecasts
6.2.1. By Component (Value)
126.96.36.199.1. Interactive Voice Response (IVR)
188.8.131.52.2. Automatic Call Distribution
184.108.40.206.3. Computer Telephony Integration (CTI)
220.127.116.11.4. Call Recording
18.104.22.168.5. Reporting and Analytics
22.214.171.124.7. Workforce Optimization
126.96.36.199.8. Customer Collaboration
188.8.131.52.1. Professional Services
184.108.40.206.1.2. Training and Education
220.127.116.11.1.3. Support and Maintenance
18.104.22.168.2. Managed Services
6.2.2. By Organization Size (Value)
22.214.171.124. Large Enterprises
126.96.36.199. Small and Medium-Sized Enterprises (SMEs)
6.2.3. By Deployment (Value)
6.2.4. By Vertical (Value)
188.8.131.52. Banking, Financial Services, and Insurance (BFSI)
184.108.40.206. IT and Telecom
An Overview of the Impact of COVID-19 on this Market:
The emergence of COVID-19 has brought the world to a standstill. We understand that this health crisis has brought an unprecedented impact on businesses across industries. However, this too shall pass. Rising support from governments and several companies can help in the fight against this highly contagious disease. There are some industries that are struggling and some are thriving. Overall, almost every sector is anticipated to be impacted by the pandemic.
We are taking continuous efforts to help your business sustain and grow during COVID-19 pandemics. Based on our experience and expertise, we will offer you an impact analysis of coronavirus outbreak across industries to help you prepare for the future.
Click here to get the short-term and long-term impact of COVID-19 on this Market.
(Have a Look at Reports Trending in “Information & Technology” Industry)
View Related Reports:
Fortune Business Insights™ offers expert corporate analysis and accurate data, helping organizations of all sizes make timely decisions. We tailor innovative solutions for our clients, assisting them to address challenges distinct to their businesses. Our goal is to empower our clients with holistic market intelligence, giving a granular overview of the market they are operating in.
Our reports contain a unique mix of tangible insights and qualitative analysis to help companies achieve sustainable growth. Our team of experienced analysts and consultants use industry-leading research tools and techniques to compile comprehensive market studies, interspersed with relevant data.
At Fortune Business Insights™ we aim at highlighting the most lucrative growth opportunities for our clients. We, therefore, offer recommendations, making it easier for them to navigate through technological and market-related changes. Our consulting services are designed to help organizations identify hidden opportunities and understand prevailing competitive challenges.
Fortune Business Insights™ Pvt. Ltd.
308, Supreme Headquarters,
Survey No. 36, Baner,
Pune – 411045, Maharashtra, India.
US :+1 424 253 0390
UK : +44 2071 939123
APAC : +91 744 740 1245
Email: [email protected]